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D365 Customer Service Functional Consultant

Date Posted: Oct 23, 2026
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Job Detail

  • location_on
    Location Singapore, Singapore, Singapore
  • desktop_windows
    Job Type: Contract
  • schedule
    Shift: First Shift (Day)
  • analytics
    Career Level: Experienced Professional
  • group
    Positions: 3
  • calendar_view_day
    Experience: 10 years
  • male
    Gender: No Preference
  • school
    Degree: Bachelors
  • calendar_month
    Apply Before: Nov 16, 2026
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Job Description

We are looking for a D365 Customer Service Functional Consultant to support the design, configuration, testing, and implementation of Microsoft Dynamics 365 Customer Service solutions.

Key Responsibilities

  • Gather and analyze business requirements through requirements workshops.
  • Configure and support D365 Customer Service, including Cases, SLAs, Entitlements, and Knowledge Management.
  • Map and optimize customer service processes.
  • Work with Dataverse, Power Automate, and basic Power Apps.
  • Prepare functional requirements and support solution design.
  • Coordinate functional testing, UAT, and issue resolution.
  • Work closely with business stakeholders and technical teams.
  • Support deployment and post-go-live activities.

Required Skills

  • Microsoft Dynamics 365 Customer Service
  • Cases, SLAs & Entitlements
  • Knowledge Management
  • Dataverse
  • Power Automate
  • Basic Power Apps
  • Requirements Gathering & Process Mapping
  • Functional Testing & UAT
  • Stakeholder Communication
Qualifications
  • Bachelor's degree in IT, Computer Science, Engineering, or related field.
  • Strong analytical and communication skills.
  • D365 Customer Service certification is an advantage.
  • Experience working with enterprise or international clients is preferred.

Benefits

Competitive Salary
Career Growth
Professional Training & Certifications
International Project Exposure
Flexible / Hybrid Work Options
Collaborative Work Environment

Skills Required

Company Overview

TechEmerge Solutions Pte. Ltd.
Singapore, Singapore, Singapore
4 Current Jobs Openings

TechEmerge Solutions is committed to offering you a wide range of customized solutions for your information technology needs. As a specialist provider, we understand the critical impact that emerging technologies has on your business. Our consultants... Read More

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